Kojaycat Terms and Conditions of Sale – Rev 8 02/11/2011
 

             PAYMENTS

              Kojaycat only accept Paypal, BACS , IBAN and Postal Orders from UK Post Offices.
              We do not accept personal cheques
              For international purchases we only accept Paypal and IBAN payments.
              We do not accept International currency or money orders as payments.

• All payments must be received in full before any items will be processed and sent.
  
  Billing Address versus Delivery Address
  If the billing address is different from the delivery address and you are paying via Paypal then you must have the delivery address added to your paypal account. i.e. When the paypal payment comes through to us it must display the delivery address, not the billing address. The address on the paypal payment will be the address that your order will be shipped too. This is to comply with paypal seller protection proceedures.
  
  We do not offer credit or account facilities
  
  When an order confirmation email has been received by you, it is to let you know that the order has been received. It does not mean that a contract exists between you and kojaycat. Once we have indicated acceptance of your order, and payment has been made then a contract shall exist between us.
  
  
  POSTAGE
  
  We may use the following services for postage: Royal Mail, Parcelforce, DHL and UK Mail next working day courier to UK Mainland destinations.
  
  For areas with the following postcodes please contact us for a delivery quote as these postcodes can't receive the normal courier quote or the free delivery option
  AB31 - AB56
  IV1 - IV63
  KW1 - KW14
  PA20 - PA78
  PH19 - PH50
  HS1 - HS9
  ZE1 - ZE3
  
  
• Highlands and Islands of Scotland, Isle of Man, Northern Ireland and Irish Republic, and Channel Islands including post codes listed above, please contact us for a postage quote before purchase. Failure to do so will result in your order being delayed or possibly being cancelled.
  
  Certain other geographical areas can’t receive a next day delivery, please check with us before ordering. Examples are Scottish Highlands and Islands etc may be subject to a 48hr or more delivery.
  
  The buyer will have a choice of postage services to use depending on the weight of the purchase. A drop down menu will appear at the checkout with the services available for the weight of item or items purchased.
  
  If you require your package to be a fully insured delivery please select the correct postage method when prompted. e.g. your purchase comes to 55.00 GBP for a UK purchase, if you select 1st class recorded them the maximum Royal Mail will pay out is 30.00 GBP. If you select the Special Delivery option then it is automatically covered for up to 500.00 GBP if in the unlikely event that it is lost in the post.
  
  We will not be responsible for the cost of the items if you have not selected the correct insurance cover when you made the purchase and the package is lost in the post. We will only supply you with a posting receipt to enable you to make a claim for the lost items.
  
  If you are purchasing from the EU or outside of the EU some countries we will offer a fully tracked option on the checkout pages. We strongly recommend that you choose this option as your package will be tracked to your door. Not all countries offer this facility, but where it is please select this option. The Royal Mail International Signed for option is only tracked up to the point of departure in the UK, then a signature is required at the delivery address it is not a fully tracked service
  .
  If you are ordering from outside of the UK and you enter an incorrect delivery country e.g. UK instead of Germany to try and reduce the postage costs then we reserve the right to cancel your order.
  
  We do not offer free delivery to outside of the UK.

If the courier option is chosen they will require a signature at the point of delivery. Please make sure that you or someone in the household is there to receive the package. You can send us “Special Instructions” on where the package can be left. This can either be with a neighbour or left in a secure place, but this information must be supplied at the time of the order as we cannot change the destination after parcel has been sent. Failing delivery, the driver will leave a card, with details to arrange a re-delivery or a pick up from the local depot. The courier company will only hold the package for 5 days, if you do not contact them or pick the package up from them they will return to parcel to us. This incurs costs charged to us directly by Business Post of £21.50 per parcel which will be payable before the parcel will be resent..

We do not guarantee a next day delivery. It is the responsibilty of the carrier to try and deliver the next working day, however, it can be delayed by several days due to severe weather conditions or road closures.

• • If you don’t want us to post your package by courier then please contact us directly before you make any payments for a postage cost as this will be more due to Royal Mail prices being more expensive.

• • Kojaycat will send a confirmation email to notify you of your items dispatch. We aim to post your item within 24hrs of receipt of cleared payment. Please check your message inbox if you haven’t received your item. If you haven’t received you item within a two days after your purchase please check that you have sent us an email confirming colour choices / lengths for cable purchases or the Model, Year and Spec if you have purchased a wiring diagram.

•  
  • Kojaycat only post on weekdays Monday – Friday. If your order is received after 1.00pm on a Friday then it may not be processed until the following Monday. We do not post over Bank Holiday weekends. If you buy an item over a bank holiday weekend then your item will not be posted until the first working day after (Tuesday).

•  
  • For items sent by Royal Mail that have not been received please contact us directly through email. Check with your local sorting office first before contacting us as it may be that Royal Mail have failed to leave a card indicating that they tried to deliver. Royal Mail does not class UK postage missing until 15 working days after the posting date and 25 days for International post.
    
    If you inform us after 45 days that you haven't recieved an order then it will be up to the customer to submit a claim form for the missing items. We will supply you with a copy of the posting receipt to enable the completion of the claim form.

•  
  • It is the buyer’s responsibility to ensure that the correct delivery address is supplied to Kojaycat. Any costs incurred due to delivery error to an incorrect address will be passed to the buyer before re-delivery to the correct address.

•  
  • Industrial disputes by Royal Mail staff will delay deliveries. We are not responsible for any delays once your purchase has been passed to Royal Mail or any courier that we may use
  • We reserve the right to cancel and refund any order if our terms and conditions aren't met..
    
    VALUE ADDED TAX
    
    
  • We are a UK VAT registered company. We charge VAT on purchases made from the United KIngdom and member countries of the European Union at the current rate of 20% from 04/01/2011
    
    
  • For purchases made from outside of the European Union VAT is not payable.  


             RETURNS  

• • If you are unhappy with your purchase please inform us in writing with-in 7 days of receipt. We will only return the postage costs if your item or items are defective, or in the unlikely event that we have sent the incorrect part or parts. If you are returning you are liable for the postage which will not be refunded for the orginal posting and the return posting, this will be at the buyers expense.
    
    To qualify for a return you must meet the following conditions:
    
    • You contact us in writing with-in 7 days of receipt for a returns number.
    • The item or items are in the original packaging and in a unused condition.
    • The item or items are returned to us using recorded signed for delivery as we will not issue refunds on items lost in the post if you are returning it to us.
  • All of our cable reels are weighed before dispatch, on return the cable reel must be the same weight on return and still be factory sealed.
  • Any defective parts must be returned for inspection before a refund or replacement (If in stock) will be issued. Contact us before sending any parts back for replacement for a returns number.
  • If a part returned has been deemed to have been damaged due to incorrect installation or has been used for competition purposes then no refund or replacement will be issued.
  • A 15% re-stocking fee may also be applied to parts returned to us if the above conditions listed above have been met..

•          CUT / CUSTOM CABLES
   
  • This is a bespoke service and once the cable has been cut then no returns or order cancellations will be accepted.
  • Cut & Custom made cables is not covered under the distance selling regulations
    http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/regulation-exceptions

• • Kojaycat only sell full cable reels or cable cut lengths suitable for Automotive purposes and some Marine applications. NONE of the parts supplied are suitable for any aeronautical purposes.
    It is the responsibility of the buyer to ensure that parts purchased are fit for the use intended.
  • We do not supply cable for Aeronautical or Aerospace applications, all of our cable is manufactured and sourced from other companies for automotive and marine purposes only.
  • It is the responsibility of the user to ensure that the materials chosen are suitable for the application to which they are put. No liability is accepted for their application.
    
    COLOUR WIRING DIAGRAM SALES
    
    Kojaycat own all copyright and intellectual property rights of all of our colour wiring diagrams.
    
    The diagram or any part of the diagram purchased from us may not be reproduced, electronically stored or transmitted in any form without our express permission.
    
  • Kojaycat try to make sure that all of our diagrams are as accurate as possible. They are designed to be used in conjunction with a factory wiring diagram, therefore we accept no responsibility for any damage caused or sustained by incorrect wiring by the machine owner or designated mechanic.
    
    We accept no responsibility for any mistakes, omissions or errors made when drawing the diagram,
    
    These drawings are for reference only and are designed to be used as an aid to help identify the cable colours and routes from a Black & White factory wiring diagram.
    
    OUT OF STOCK PARTS
    
    Kojaycat keep a stock of all of our parts that we sell. In the unlikely event that you order an item that we don’t have in stock we will contact you to let you know. We will either put the item on back order or we will offer you a full refund.
    
    Kojaycat Terms and Conditions of Sale – Rev 8 01/11/2011