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| Terms and Conditions - kojaycat.com |
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Kojaycat Terms and Conditions of Sale – Rev 7 28/12/2010 (all updates highlighted in red) PAYMENTS Kojaycat only accept Paypal, BACS , IBAN and Postal Orders from UK Post Offices. For international purchases we only accept Paypal and IBAN payments. We do not accept International currency or money orders as payments. All payments must be made in full before any items will be sent. POSTAGE We use the following services for postage: Royal Mail, Parcelforce, DHL and UK Mail next working day courier to UK Mainland destinations. For areas outside of the UK main postcodes Eg. Highlands and Islands of Scotland, Isle of Man, Northern Ireland and Irish Republic, and Channel Islands please contact us for a postage quote before purchase. Certain geographical areas can’t receive a next day delivery, please check with us before ordering. Examples are Scottish Highlands and Islands etc The buyer will have a choice of postage services to use depending on the weight of the purchase. A drop down menu will appear at the checkout with the services available for the weight of item or items purchased. If you require your package to be a fully insured delivery please select the correct postage method when prompted. E.G. Your purchase comes to 55.00 GBP for a UK purchase, if you select 1st class recorded them the maximum Royal Mail will pay out is 30.00 GBP. If you select the Special Delivery option then it is automatically covered for up to 500.00 GBP if in the unlikely event that it is lost in the post. We will not be responsible for the cost of the items if you have not selected the correct insurance cover when you made the purchase and the package is lost in the post. We will only supply you with a posting receipt to enable you to make a claim for the lost items. If you are purchasing from the EU or outside of the EU some countries will offer a fully tracked option on the checkout pages. We strongly recommend that you choose this option as your package will be tracked to your door. Not all countries offer this facility, but where it is please select this option. The Royal Mail International Signed for option is only tracked up to the point of departure in the UK, then a signature is required at the delivery address. If you are ordering from outside of the UK and you enter an incorrect delivery country E.G. UK instead of Germany to try and reduce the postage costs then we reserve the right to cancel your order If you order from outside of the UK and your postage costs on the order are 0.00 then the website software may have made a mistake in it's calculation. Again, we reserve the right to cancel the order an inform the buyer of the error and postal charges that would need to be applied to the order beofre it can be processed. The courier will require a signature at the point of delivery. Please make sure that you or someone in the household is there to receive the package. You can send us “Special Instructions” on where the package can be left. This can either be with a neighbour or left in a secure place, but this information must be supplied at the time of the order as we cannot change the destination after parcel has been sent. Failing delivery, the driver will leave a card, with details to arrange a redelivery or a pick up from the local depot. The courier company will only hold the package for 5 days, if you do not contact them or pick the package up from them they will return to parcel to us. This incurs costs charged to us directly by Business Post of £21.50 per parcel. We do not guarantee a next day delivery. It is the responsibilty of the carrier to try and deliver the next working day, however, it can be delayed by several days due to severe weather conditions or road closures delaying the lorry reaching the hub. If your package is sent via courier and you fail to arrange a redelivery or pick up from the depot and your parcel is then returned to us then a £21.50 plus the redelivery cost will become due in full before the parcel is shipped again. If you don’t want us to post your package by courier then please contact us directly before you make any payments for a postage cost as this will be more due to Royal Mail higher prices. To qualify for a next working day delivery you need to place your order before 1:00pm on Monday to Thursday, if the order arrives after 1pm then it may be the next day before your order is dispatched. If you order after 1.00pm on Thursday then your order will arrive on Monday unless there is a Public or Bank holiday, then the order will arrive on Tuesday or Wednesday. Kojaycat will send a confirmation email to notify you of your items dispatch. We aim to post your item within 24hrs of receipt of cleared payment. Please check your message inbox if you haven’t received your item. If you haven’t received you item within a two days after your purchase please check that you have sent us an email confirming colour choices / lengths for cable purchases or the Model, Year and Spec if you have purchased a wiring diagram. Kojaycat only post on weekdays Monday – Friday. If your order is received after 1.00pm on a Friday then it may not be processed until the following Monday. We do not post over Bank Holiday weekends. If you buy an item over a bank holiday weekend then your item will not be posted until the first working day after (Tuesday). For items sent by Royal Mail that have not been received please contact us directly through email. Check with your local sorting office first before contacting us as it may be that Royal Mail have failed to leave a card indicating that they tried to deliver. Royal Mail does not class postage missing until 15 working days after the posting date. It is the buyer’s responsibility to ensure that the correct delivery address is supplied to Kojaycat. Any costs incurred due to delivery error to an incorrect address will be passed to the buyer before re-delivery to the correct address. Industrial disputes by Royal Mail staff will delay deliveries. We are not responsible for any delays once your purchase has been passed to Royal Mail or any courier that we may use. VAT We are a UK VAT registered company. We charge VAT on purchases made from the United KIngdom and member countries of th European Union at the current rate of 17.5%. For purchases made from outside of the EU VAT is not payable. If you purchase from outside of the EU emails us your order as the E-Com software isn't set up for a sale without charging the VAT. Please contact us directly through email so that we can adjust the order. RETURNS If you are unhappy with your purchase please inform us in writing with-in 8 working days of receipt. We will only return the postage costs if your item or items are defective, or in the unlikely event that we have sent the incorrect part or parts. If you decide that you don’t require the item or items then refunds less postage costs will only be paid if: You contact us in writing with-in 8 working days of receipt The item or items are in the original packaging and in a unused condition. The item or items are returned to us using recorded signed for delivery as we will not issue refunds on items lost in the post if you are returning it to us. All of our cable reels are weighed before dispatch, on return the cable reel must be the same weight on return and still be factory sealed. Any defective parts must be returned for inspection before a refund or replacement (If in stock) will be issued. Contact us before sending any parts back for replacement for a returns number. If a part returned has been deemed to have been damaged due to incorrect installation then no refund or replacement will be issued. CUT CABLE & CUSTOM MADE CABLES This is a bespoke service and once the cable has been cut then no returns or order cancellations will be accepted. Cut & Custom made cables is not covered under the distance selling regulations http://www.oft.gov.uk/advice_and_resources/resource_base/legal/distance-selling-regulations/regulation-exceptions When sending your payment please send us the following information: The colours and lengths of the required cable. A contact telephone number for the courier to contact regarding the delivery Kojaycat only sell full cable reels or cable cut lengths suitable for Automotive purposes and some Marine applications. We do not supply cable for Aeronautical or Aerospace applications, all of our cable is manufactured and sourced from other companies for automotive purposes only. It is the responsibility of the user to ensure that the materials chosen are suitable for the application to which they are put. No liability is accepted for their application. COLOUR WIRING DIAGRAM SALES Kojaycat own all copyright and intellectual property rights of all of our colour wiring diagrams. The diagram or any part of the diagram purchased from us may not be reproduced, electronically stored or transmitted in any form without our express permission. Kojaycat try to make sure that all of our diagrams are as accurate as possible. We accept no responsibility for any mistakes, omissions or errors made when drawing the diagram, Our drawings are designed to be used in conjunction with the factory drawing and therefore we accept no responsibility for any damage caused by incorrect wiring by the machine owner or mechanic. These drawings are for reference only and are designed to be used as an aid to help identify the cable colours and routes from a Black & White factory wiring diagram. When sending your payment please send us the following information: Model Year Specification – UK, Euro or USA. OUT OF STOCK PARTS Kojaycat keep a stock of all of our parts that we sell. In the unlikely event that you order an item that we don’t have in stock we will contact you to let you know. We will either put the item on back order or we will offer you a full refund. Kojaycat Dec 2010 |
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